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Contact the Golden Gate Bridge
Address & Directions
The Golden Gate Bridge does not have a street address. For mail or common shipping purposes, use the addresses that follow. For directions to the Golden Gate Bridge, check out our Visiting the Bridge section.
U.S. Mail: Golden Gate Bridge, P.O. Box 9000, Presidio Station, San Francisco, CA 94129-0601.
Common Carrier/Shipping: Golden Gate Bridge, Administration Building, Golden Gate Bridge Toll Plaza, San Francisco, CA 94129-0601.
All Toll Payment Inquiries, including FasTrak
The Bay Area FasTrak Customer Service Center handles all Golden Gate Bridge toll payment inquiries, including FasTrak inquiries, Toll Invoice inquiries, and Toll Violation inquiries. Contact the FasTrak Customer Service Center as follows and visit the FasTrak Contact Us & Hours page for hours of operation.
By Phone: Call 1-877-229-8655 or 415-486-8655 outside the USA.
By Email: Visit the FasTrak Email Us page.
Golden Gate Bridge toll payment options are described in our Toll Payment Options section.
Expressive Activity Permits
Some expressive activities and all special events require an advance permit. Visit our Permits section for current guidelines.
Filming & Photography Permits Required
An advance permit, with associated fees, is required for filming or photography for all commercial uses of recordings and images taken on the property of the Golden Gate Bridge, Highway and Transportation District. Visit our Permits section to see if you will require a permit. To apply for a permit, email firstname.lastname@example.org with as much detail as possible. Permits require a 30-day advance request.
For general information about the Golden Gate Bridge, contact us by phone or email as follows. All Golden Gate Bridge toll inquiries, including FasTrak and Toll Invoice/Violation inquiries, are handled by FasTrak Customer Service (see contact information above).
By Phone: Call 415-921-5858, Monday - Friday, except holidays, 8:30 a.m. to 4:30 p.m. Note: This phone number should not be used outside these hours.
By Email: Send to email@example.com. Note: This email inbox is monitored during weekday business hours only.
Contact Golden Gate Transit & Golden Gate Ferry
To Comment on Transit Services
Bus Operations & Services: Use our online Bus Comment Form.
Ferry Operations & Services: Use our online Ferry Comment Form.
Title VI Comments & Complaints: Visit our Title VI Policy Statement page.
Reasonable Modification Requests: To request a modification to a District procedure, practice, or policy to accommodate a person with a disability, visit our Reasonable Modification page.
Mailing Address/Physical Location
Golden Gate Transit
1011 Andersen Drive
San Rafael, CA 94901-5318
Golden Gate Ferry
101 E. Sir Francis Drake Blvd
Larkspur, CA 94939-1803
Transit Information & Trip Planning
For current fare, schedule, trip planning, and other general transit information, visit our Customer Service Center or call one of the phone numbers listed below. Assistance is available in over 150 languages.
In Person: Golden Gate Customer Service Center, San Rafael Transit Center, Platform D, 850 Tamalpais Ave, San Rafael, CA 94901.
By Phone: Call 511 (toll-free) or 415-455-2000 outside the Bay Area. 711 (TDD) or California Relay.
By Email: Send to firstname.lastname@example.org. Note: This email inbox is monitored during weekday business hours only
By Fax: Send to 415-482-7528.
Our Customer Service Center hours of operation are weekdays from 7:00 a.m. to 6:00 p.m. We are closed weekends and the following holidays: New Year's, Presidents', Memorial, Independence, Labor, Thanksgiving, and Christmas days.
Lost and Found
Golden Gate Transit: To inquire about an item left or lost on a Golden Gate Transit bus, call the Golden Gate Customer Service Center at 415-455-2000. If recovered, items (except bicycles) may be retrieved from our Customer Service Center located on Platform D at the San Rafael Transit Center. Hours of operation are weekdays from 7:00 a.m. to 6:00 p.m. Lost bicycles may be retrieved from the Golden Gate Transit administrative offices at 1011 Andersen Drive in San Rafael during weekday business hours (8:30 a.m. to 4:30 p.m.).
Golden Gate Ferry: To inquire about an item left or lost at a Golden Gate Ferry terminal or on a ferry vessel, call 415-925-5565 and leave a detailed message with your name, contact information, a description of the lost item, date and time of loss, direction of travel, vessel, etc. If found, you will be contacted with details on how to retrieve your item.
Bus Stop Closure Permits
If you are seeking to temporarily alter or close a Golden Gate Transit bus stop for construction or other activity, a minimum of 10 business days advanced notice is required.
Note: This permit does not replace other permits required by the local jurisdiction affected by street closures or detours.